# Send a message to a vehicle owner from a VahanQR sticker

> Send the owner of a car or bike a message from the VahanQR scan page — pick a reason, add your name and number, and press Send.

Source: https://vahanqr.mjxtechnologies.com/docs/scanning/send-a-message/

Sending a message is the simplest way to reach a vehicle owner through VahanQR. It works on every plan, even when the owner cannot take calls. The owner gets it by email straight away.

> [!PATH] Scan the sticker › Send message to owner & emergency contacts

## How to send a message

1. Scan the sticker and scroll below the call buttons.
2. Under **WHY ARE YOU CONTACTING? (optional)**, tap one reason, or none:
   - The lights of this car is on.
   - The car is in no parking.
   - The car is getting towed.
   - The window or car is open.
   - Something wrong with this car.
3. Under **Send message to owner & emergency contacts**, type **Your name**.
4. Type **Your phone number** (10 digits).
5. Type your message. A counter shows how many of the 500 characters you have used.
6. Press [[Send Message]].

> [!SUCCESS]
> You see "Message sent! The owner has been notified."

## What the owner receives

The owner gets your name, phone number, the reason and your message:

- by **email**
- on **WhatsApp**, when MJX has it switched on
- and, on Light or Strict Privacy, their **emergency contacts** get it by SMS and WhatsApp

It is also saved in the **Messages** tab of the owner's dashboard. See [Messages and alerts](alerts/messages-and-alerts).

## WhatsApp the owner

On No Privacy (or Light Privacy when the owner has run out of call minutes), you may see a [[WhatsApp Owner]] button. It opens WhatsApp with the owner's number and a ready message: "Hi, I saw your vehicle. I'd like to contact you." It is never shown for Strict Privacy owners.

## If the message does not send

| Message | What it means |
|---|---|
| "Please enter your name" | Fill **Your name** |
| "Please enter your phone number" | Fill **Your phone number** |
| "Please enter a message" | Type a message |
| "Too many messages. Wait 10 minutes." | You sent 3 messages to this vehicle in 10 minutes |
| "Failed to send." | A network problem — try again |

## Tips for a useful message

- Say where the vehicle is and what is wrong: "Your car is blocking gate 2 of Sunrise Apartments."
- Say how long you can wait.
- Keep it polite. Spam can get your number and network blocked.

## Questions people ask

### Who receives my message?

The owner, by email and WhatsApp when it is switched on. If the owner is on a privacy plan, their emergency contacts get it too.

### Why must I give my phone number?

So the owner can call you back. It is included in the message.

### How long can my message be?

Up to 500 characters.

### I sent a message but nothing happened. Can I send more?

You can send up to three messages to one vehicle in 10 minutes. Then you must wait.