Scan messages and alerts — email, WhatsApp and SMS

When someone scans your VahanQR sticker and sends a message, VahanQR tells you straight away — by email, and on WhatsApp when it is switched on. On a privacy plan your emergency contacts are told too. Every message is also saved in the Messages tab of your dashboard.

#Who gets each alert

The email subject is "QR Scan Alert — Vehicle your plate". The WhatsApp alert carries your plate, the reason chosen, the message, and the sender's name and phone number.

#What a message contains

The person scanning must give:

• Your name and Your phone number (10 digits)
• a message of up to 500 characters

They can also pick one reason under WHY ARE YOU CONTACTING? (optional):

• The lights of this car is on.
• The car is in no parking.
• The car is getting towed.
• The window or car is open.
• Something wrong with this car.

Because the sender's phone number is included, you can call them back.

#How to read your messages

1. Sign in.
2. Open the Messages tab. A number beside it shows how many you have.
3. Each message shows the plate, the vehicle type and model, the date and time, and the full text with "From: name (phone)" and "Reason: …".

If you have none yet, you see "No messages received yet. When someone scans your QR and sends a message, it'll appear here."

#How to make sure alerts reach you

• Add an email to your account. Email alerts are the one channel that is always on. If you signed up without one, contact support to add it.
• Add emergency contacts at sign-up, and choose Light or Strict Privacy so they are alerted too.
• Check your spam folder for the first alert, and mark it "Not spam".

#Who can see messages

Only you, in your own dashboard. A society never sees messages sent to its residents.

#Tips

• Reply quickly. Most messages are about parking, and the sender is often waiting next to your vehicle.
• If someone sends abuse or spam, note the time and tell support.

#Questions people ask