Call minutes for masked calls — free minutes and recharge
How VahanQR's free monthly call minutes and paid top-up packs work for masked calls, and how to recharge from your dashboard.
On VahanQR's privacy plans, every masked call uses call minutes from your account. Light Privacy and Strict Privacy include free minutes every month, and you can top up with paid minutes that never expire. On Plan 1 (No Privacy) calls are direct and use no minutes.
#How minutes work
| Rule | Detail |
|---|---|
| Free minutes | Your plan's monthly allowance. Reset on the 1st of each month. Unused free minutes do not carry over. |
| Paid minutes | Bought in packs. Never expire. |
| Order used | Free minutes first, then paid minutes. |
| Counting | Each answered call is rounded up to the next whole minute. |
| Who pays | The owner. Every masked call to you or your emergency contacts uses your minutes. |
#Read the Call Minutes card
At the top of your dashboard, the Call Minutes card shows:
| Figure | Meaning |
|---|---|
| Free Left | Free minutes left this month |
| Paid Balance | Paid minutes left |
| Total Available | Free Left plus Paid Balance |
| Free Used/Month | Free minutes used this month |
| Paid Used Total | Paid minutes used since you joined |
| Free Limit/Mo | Your monthly free allowance |
The bar below turns orange, then red, as your free minutes run low.
#How to recharge call minutes
- On your dashboard, press ⚡ Recharge on the Call Minutes card.
- In Recharge Call Minutes, under Choose a Top-up Pack, pick a pack. Each shows its price and the cost per minute.
- Press Pay ₹… for … mins.
- Pay in the payment window.
The pack prices are set by MJX and shown in the Recharge window. The window also says which payment method is active, for example "Payments via: Razorpay".
#Paying by UPI with a UTR number
If Manual UPI is the active payment method:
- After choosing a pack, the Manual Payment screen shows "Pay exactly ₹…", the UPI ID, the account name, a UPI QR code (if set) and a Reference.
- Pay from your UPI app.
- Type the UTR into Enter UTR / Transaction ID after paying — find it in your UPI app under Transaction history › Transaction details.
- Press Submit UTR for Verification.
You see Payment Submitted Successfully! with your UTR and reference. Your minutes are added after MJX checks the payment — usually within 3–4 hours. Note down the UTR and reference until then.
#What happens when minutes run out?
| Plan | What the scanner sees |
|---|---|
| Light Privacy | A direct Call Owner button with your number, and "Call minutes exhausted. Showing direct call…" |
| Strict Privacy | Strict Privacy — Call Unavailable — "The owner needs to recharge to receive calls." |
When fewer than 5 minutes are left, the scan page also shows "Only N call minutes left · Recharge recommended", or "Call minutes exhausted · Owner must recharge to enable calls".
#Browser calls
If MJX has switched on browser calling, a scanner can also choose Browser Call — a call over the internet using their phone's microphone, at a lower per-minute cost than a phone call. It uses your minutes in the same way. See Call the owner.
#Tips
- On Strict Privacy, keep a small paid balance as a buffer. Paid minutes never expire, so they are there when free minutes run out.
- Check the Call Minutes card at the start of each month — that is when free minutes reset.
#Questions people ask
Whose minutes are used when someone calls me?
Yours. A masked call to you, or to one of your emergency contacts, is taken from your account's minutes.
Do free minutes carry over to next month?
No. Free minutes reset on the 1st of every month. Paid minutes never expire.
Which minutes are used first?
Free minutes first, then paid minutes.
How are minutes counted?
Each call is rounded up to the next full minute. A 70-second call uses 2 minutes.
Do I need minutes on Plan 1?
No. On No Privacy, calls are direct from the caller's own phone and use no minutes.