Emergency help from a VahanQR sticker — family contacts and helplines

Every VahanQR scan page has two kinds of emergency help: the vehicle owner's emergency contacts — family or friends they chose — and an Emergency button with India's main helplines. Use them when the owner cannot be reached, or after an accident.

#How to call the owner's emergency contacts

1. Scan the sticker.
2. Below Call Owner, press Emergency 1, Emergency 2 or Emergency 3. Only the contacts the owner added are shown.
3. On No Privacy (or Light Privacy with no minutes), your phone dials the contact directly.
4. Otherwise a masked-call window opens. Type the plate's Last 4 Digits and Your Phone, then press Setup Masked Call. You get a call that connects you to the contact.

#How to call emergency services

1. Press Emergency at the top right of the scan page.
2. The Emergency Services list opens — "India — tap to call".
3. Tap a service to dial it.

These calls go straight from your phone. They do not use VahanQR or the owner's minutes.

#Alert everyone with one message

A message from the scan page reaches the owner, and — on Light or Strict Privacy — their emergency contacts by SMS and WhatsApp. In an accident, write what happened and where. See Send a message.

#For owners: set up your emergency contacts

• Add two contacts who usually answer their phone, for example a parent and a spouse, at sign-up.
• Choose Light or Strict Privacy so your contacts also get SMS and WhatsApp alerts when someone sends a message.
• Tell your contacts they may get a call or message from VahanQR about your vehicle.
• The sign-up form takes two contacts. A third (Emergency 3) can be added by MJX support.

To change your contacts later, contact support.

#Questions people ask